Vinotol Respects your privacy
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Your privacy is important to Vinotol a Bionutrigenics company product. We understand that
health is a particularly personal and private subject. Perhaps you are visiting VINOTOL to learn about health for yourself or on behalf of someone else. Because we too are consumers with health interests and issues, we also know that you’ll want to feel as comfortable as possible visiting our website(s) and using our products
As a result, this Privacy Policy will tell you what information we collect about you and about your use of our website. It will explain how we pro tect that information and what choices you have about how it is used.
We've structured our websites so that, in general, you can visit VINOTOL on the Web without identifying yourself or revealing any personal information. Read this Privacy Policy so that you will understand our commitment to you and your privacy. By using the VINOTOL site, you agree to the terms of this Privacy Policy.
II. Personal Information
Our site's order or registration forms require users to give us personal information that may include: (i) first and last name; (ii) billing address; (iii) shipping address; (iv) other shipping addresses; (v) email address; (vi) phone number; (vii) credit card number; and (viii) items purchased. We use the customer’s personal information from the registration and (or)
order forms to send the him or her information about shipping & delivery, about our company, product information, promotional offers and discount information that a user may find of interest and value. The customer contact information is also used to contact the visitor when necessary.
It is critically important that you know that VINOTOL will not sell, trade, give or share this
information with any individual, group of individuals or entity that is outside our company.
Your information is only available to those within our company who have an immediate need to know in the course of the business services they provide to you our customer.
Of course,
VINOTOL cooperates with law enforcement agencies in identifying people who use our
services for illegal activities, and may disclose Personal Information or any other information to meet any law, regulation subpoena, or government request. VINOTOL also reserves the right to report to law enforcement agencies any activities we reasonably believe in our sole discretion to be unlawful.
VINOTOL believes and practices, permission-based e-mail marketing. Each e-mail we
send you contains a link that allows subscribers to unsubscribe from receiving any future
e-mails from us. Each e-mail also contains an easy and automated way for you to
unsubscribe or change your expressed interests at any time. If you wish to unsubscribe or
change your interests, simply follow the instructions at the bottom of any e-mail.
Customers may also opt-out of receiving future mailings by replying to any of our emails with
the word "UNSUBSCRIBE" in the subject line of the email.
III. Cookies
We also collect anonymous, non-personal information about your use of our site through the
use of "Cookies". A cookie is information that a Web site puts on your hard disk so that it can remember something about you at a later time.
Typically, a cookie records your preferences
when using a particular site. Using the Web's Hypertext Transfer Protocol (HTTP), each
request for a Web page is independent of all other requests. For this reason, the Web page
server has no memory of what pages it has sent to a user previously or anything about your previous visits. A cookie is a mechanism that allows the server to store its own information
about a user on the user's own computer. You can view the cookies that have been stored on
your hard disk (although the content stored in each cookie may not make much sense to you).
It is most important to understand that while a “cookie” may tract and therefore “know” what
pages are visited on a website, they do not identify or know who the person using the
computer is. Your browser software can be set to reject all cookies. Most browsers offer instructions on how to reset the browser to reject cookies in the "Help" section of the toolbar.
If you reject our cookie, certain functions and conveniences of our site may not work properly. However, it is not essential for you to accept our cookie in order to productively use our site.
Sponsors or advertisers on VINOTOL may also use their own cookies when you click on their advertisement or link to their site or service. Some advertisers use companies other than
VINOTOL to serve their ads and these companies may also collect non-personal information through the use of cookies on their website. We do not control these third parties' use of
Cookies, or how they manage the non-personal information they gather through them.
Therefore, you should review the privacy policy of other sites you visit or link to from our site to understand how these other sites use cookies and how they use the information they collect through the use of cookies on their own sites.
IV. Use of Personal Information
Your name, shipping and billing addresses, and credit card number(s) are used in order to provide you with the goods that you purchase from us on the Web site. We use your email
address to provide you with information about your order, and will occasionally send out other emails such as newsletters or special offers and product information related to your purchase
or cited interests. Your phone number may be used in the event that our customer service representatives need to contact you about an order that was placed or any related product
specials or promotions that might be taking place.
V. Credit Card Security
VINOTOL recognizes the importance of secure on-line transactions, and we safeguard the
privacy of information provided to us through on-line forms. For consumer requests and vital
credit card information submitted to us on-line, we use programs that encrypt the data you
provide on the order form before transmission to VINOTOL. The data is decrypted only upon
receipt by VINOTOL.
All our sites are equipped with Secure Sockets Layer (SSL) technology. This SSL prevents unauthorized people from intercepting your data.
VI. Collecting Information From Children
We are committed to protecting the privacy of children. This website is not designed or
intended to attract children under the age of 16. We do not knowingly collect Personal
Information from any person under the age of 16.
VII. Miscellaneous
We at VINOTOL want you to be aware that when you visit third party Web sites, you will be
subject to such third parties' privacy policies. While we strongly support the protection of privacy that we can control on the web, VINOTOL expressly disclaims any and all liability for the actions
of third parties. Our Privacy Policy is subject to change. We will provide notice to such changes
on this page.
VIII. Contacting Us
We value your opinions. If you have comments or questions about our privacy policy, please
write us at the following address: VINOTOL, Attn: TBD, ??????, ?? VINOTOL.
Return Policy
We believe in complete customer satisfaction. All customers are entitled to a no questions
asked 100% money back guarantee. If for any reason that you feel
like you want to return a product for a refund, simply call the toll-free Customer Service number located on the front
of this packing slip within 30 days of ordering
and request a return authorization number (RAN). When you return the product, please include this number on the outside and the inside of the
box so as to minimize delays.
When you call Customer Service for a return authorization number (RAN),
you will have the following choices:
- If you call within 30 days of ordering the product you may:
- Request a complete refund of the product price
- Request a store credit for the full amount including shipping and handling
- Request a refund of 50% and keep the product
- Decide not to take a refund and receive another product of similar value for
FREE to try. - If you call after 30 days:
- You can get a store credit for the full product price, not including S&H
- Other Rules and Regulations
- We cannot process or refund packages marked "Return to Sender."
- Refunds will be issued to the same credit card to which they were charged.
- To ensure prompt processing, please send returns to the address provided
with your RAN number marked clearly on the outside and inside of the box. The warehouse personnel are not allowed to accept packages without an RAN number.
655 Mulberry
Manteno, IL 60950-9900
How long will it take to process returns?
After the warehouse receives your return, it generally takes 2-5 business days to process your refund. Please keep in mind that your bank typically posts credit in the billing cycle in which it
was received. Therefore, the number of days it takes for credit to post to your account may vary, depending on your bank's billing and credit schedule. If you paid by check you will receive a
check refund within 5-7 days after processing
What do I do if I receive a damaged product?
Product(s) damaged during shipping will be replaced at no charge. Save the package and all contents, and contact our Customer Service Support at the number provided on the front of this packing slip to request an RAN number and for further instructions.
What if shipping and delivery errors occurred with my order? Should you experience any problems with your order, please contact our Customer Service Support at the number provided
on the front of this packing slip immediately, so that we may correct it in a timely matter.
What if I want to cancel SMART HEALTH/ PRIORITY HEALTH SERVICE/ MANAGED HEALTH SERVICE/ POWER AND PERFORMANCE?
You can cancel any of these services at any time. Simply call the number provided on the front
of this packing slip and you will be taken right out of the program. If you would like to return any product that you received on any of these programs, you will get full store credit. You will receive
a store credit code that you can use to order from our catalog or online.